EastMech Practise TQM to understand that customers will only be satisfied if they consistently receive products and services that meet their needs, are delivered when expected, and are priced for value. TQM use the techniques of process managementto develop cost-controlled processes that are stable and capable of meeting customer

expectations.

With TQM, We also understand that exceptional performance today may be unacceptable performance in the future so they use the concepts of process improvement to achieve both breakthrough gains and incremental continuous improvement. Process improvementis even applied to the TQM system itself!